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Privacy of personal information is a priority at Alavida Health Ltd. ("Alavida"). We are committed to collecting, using and disclosing Personal Information responsibly and only to the extent necessary for the goods and services we provide. We strive to provide quality care and we collect, use, retain, and dispose of your personal information in compliance with federal and provincial privacy legislation and applicable professional regulations.
We will be as open and transparent as possible about the way we handle your personal information. Alavida provides certain management and administrative services to various professional entities and Alavida itself does not provide professional medical services. Alavida offers online and in-person services enabling clients to report their health history, learn about their health and engage licensed physicians, licensed therapists or other healthcare professionals ("Care Team") to obtain medical and healthcare services (the "Services"). All staff members who come in contact with your Personal Information have signed a confidentiality form and are aware of the sensitive nature of the information that you have disclosed to us. They are trained in the appropriate use and protection of your information.
Alavida ensures that only necessary information is collected about you. We only share your information with your consent or as otherwise required or permitted by law. Storage, retention and destruction of your Personal Information comply with existing provincial and federal legislation, and privacy protection protocols.
"Personal Information" is information about identifiable individuals. Alavida collects the following types of Personal information for the purposes described below:
Alavida collects Personal Information from users who visit our website and hire our Services. In particular, we collect Personal Information in the following ways:
We collect, use and disclose Personal Information in order to serve our clients. The primary purpose for collecting Personal Information is to provide services. We also collect Personal Information to obtain a baseline of information so we can identify changes that occur over time. The most common examples of our primary purposes for collecting Personal Information are as follows:
Like most organizations, we also collect, use and disclose information for secondary purposes, including:
Alavida may also collect certain information from users of the Website, such as Internet addresses, time spent logged into the Services and other usage data. This information is logged to help diagnose technical problems, and to administer our Website and Services in order to constantly improve the quality of the Services. Alavida uses the usage data that we collect to provide the Services and to continuously improve the Services.
We understand the importance of protecting Personal Information. For that reason, we have taken the following steps:
Information that is discussed is confidential between the client and the health provider, and is not shared without the client’s written permission except under the following circumstances as required under law:
We need to retain personal information for some time to ensure that we can answer any question the client may have about the services provided and for our own accountability to external regulatory bodies. We keep our clients files for ten years according to regulations set forth by professional licensing bodies. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.
Alavida stores Personal Information of registered users (patients) in the user’s local jurisdiction. However, any information voluntarily provided to Alavida over the website, such as through our contact forms, by a non-registered user will be stored in the United States. By submitting information, you agree to this transfer, storing or processing of your Personal Information in the U.S. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in those countries under lawful access regimes or court order.
We may from time to time employ other companies and people to perform tasks on our behalf and need to share client Personal Information with them to provide our services to you and improve our services. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our services, including the provision of maintenance services, database management and general improvement of the Services, and businesses who engage our Services (to the extent provided for above).
If we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.
If we need to use or disclose any Personal Information in a way not identified in this Privacy Statement, we will notify you and/or obtain your express consent as required under applicable privacy laws.
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
Attn: Privacy Officer
Alavida Health Ltd.
301-1338 W Broadway
Vancouver BC V6H 1H2 Canada